Suggestion I wish you could put out detailed instructions on how to integrate the chuppo chat progarm with existing sites and what pages to patse your code.

Thanks for suggestions, in fact, we’re working on private messages right now. We’ll keep everyone updated on the new things we release.

Jo,

You said it works on our site, that must be configuration issues. Our people are currently working on properly setting up chuPPo and SkaDate. In your case you do not need to paste the code, because chuPPo has preinstalled module in SkaDate.

We will certainly put installation instructions online sometime today-tomorrow. Video guide will also be available, thanks.

1) Do you think “user sessions” term and “Non-unique user chat sessions” description are misleading? Tell me what you think would be correct to say instead.

2) “Kicked off” is a wrong message, we replaced it with “Connection interrupted”. This is actually what happens in such cases. Connection may be lost because of different reasons: like reloading chat application that we do once a week at average to upload new changes, or client connection may be weak. You are wrong to suppose that we intentionally disconnect users to make them log in again. Users would go away, this is clearly not our intention. If you think it happens too often, let us know and we will look into this since it doesn’t seem to be a common problem.

3) You always have choice not to subscribe if you think that pricing is high. If $49/month is putting you out of business you should probably review your business plans or maybe attract 3rd party funding. I think that complaining at company blog is not the right way to communicate prices down. What I would like to ask you is to post strictly on topic and if the problem is individual then to send email directly to me: info AT skalfa DOT com.

Thank you.

2. Users are kicked off or connection interrupted ALL THE TIME with multiple users!!!! I have complained and complained and you do nothing about it except count it as a chat session against us!!!!!!!!!! IT HAPPENS ALL THE TIME, DAILY, within minutes.

3. $49 is too high a price to pay for a feature that does not work correctly for only 2000 connections where people are constantly kicked off and you will do nothing about it.

4. Your company refuses to refund us our $295 for maintaining over 1000 members has you advertise yet you claim we haad 1000 connections to chat!

5. I will continue to “complain” on a company blog until you fix the above issues. You have people who provide me wrong or incorrect responses, I was told chat would be updated within 24 hrs that never occurred. Do you not want other customers to see all the issues? I am given multiple different emails to contact you people and you don’t answer your telephone nor call me as you claim you will.